HART, Healthy Aging Response Team
A Phone Referral System Designed to Help Ease Your Way
to Answer Difficult Questions About Life’s Concerns

HART is a collaborative effort of local organizations that have come together to serve the rapidly changing needs of adults 50+ and persons with disabilities. It promotes the sense of community-building by having neighbors helping neighbors:

•  through the use of highly trained peer volunteers, all 50 years and older

•  by providing outreach and facilitated referral services in English, Spanish, Tagalog, Mandarin and
   Cantonese

•  through the strength of our system of collaboration
  
  Basic HART eligibility: All Daly City residents 50 years and older and adults with disabilities are eligible to participate in the HART Project.
  
  Safeguards: HART recruits, fingerprints, performs background checks, and trains all of its volunteers.
  
  The HART Project: The design and organization of HART are as follows:

•  highly trained peer volunteers will staff and answer calls on a 40 hours per week phone system

•  multilingual outreach workers locate homebound, hard-to-reach, and isolated older adults and
   persons with disabilities and inform them of available services in the community

•  when a call is received, volunteers will initiate a needs assessment, and

•  will make a referral to appropriate organization(s), giving name of contact person whenever
   possible. HART staff may make the call at client’s request

•  volunteers will follow-up with each client to ensure that the referral was successful,
   and will maintain current referral information and data. In addition,

•  HART staff will work with client and organization to settle any unresolved items and arrange for needed services, as applicable
  
                     CALL US at 650-991-5558